Frequently Asked Questions

Agencies, suppliers and observers (CSO) may register online at and must fill-out the online registration form by providing the required information. Upon approval of registration, an email notification will be sent to the registered email address which contains the User ID and password. A valid and existing email address must be indicated to receive an email notification consisting of the User ID and temporary password.

For double registration: If an organization received an email notification regarding double registration, this means that the organization has an active registration in PhilGEPS. To validate, kindly contact the PhilGEPS Customer Service.

You may retrieve the password by using the forgot password facility found on the login page. Just fill-out the required information then click submit. Upon successful validation, the password will be sent to the email address registered in the system.

Alternatively, user may send an email requesting for the retrieval of userid or password at or

System automatically locks an account when a user enters an incorrect password for 5 times.

User can try to login again after 30 minutes as the system automatically unlocks the account after this period.